Frequently Asked Questions

Trimming the wick to ¼ inch before each burn helps control the flame, reduces soot, and ensures a clean, even burn.

Tunneling happens when the wax doesn't melt evenly. To prevent candle tunneling, allow the candle to burn longer during the next use or wrap the jar in foil to even out the melt pool.

Store your candles in a cool, dry place away from direct sunlight or heat. This helps preserve the wax and fragrance.

Yes! Once your candle has burned completely, you can clean out the jar and repurpose it for storage, planting, or as decor.

For optimal burn and fragrance release, let your candle burn for at least 2-3 hours, but never more than 4 hours at a time. This helps the wax melt evenly across the surface.

Absolutely! Our candles are made with natural soy wax, cotton wicks, and high-quality fragrance oils. We prioritize sustainable and environmentally friendly materials.

We use soy wax, which is a renewable, biodegradable resource. Our wicks are made from cotton, and all of our fragrance oils are free from harmful chemicals like phthalates.

Yes, our candles are made without paraffin, phthalates, or synthetic dyes, ensuring a clean and safe burn for you and the environment. Check our No List for more details.

Yes, our packaging is designed to be eco-friendly. Our candle jars, boxes, and shipping materials are fully recyclable.

es, our candles are 100% vegan. We use soy wax and plant-based fragrance oils, ensuring our products are cruelty-free and suitable for those who follow a vegan lifestyle.

We use a mix of natural essential oils and high-quality fragrance oils to create our signature scents. Each blend is designed to evoke a unique mood or atmosphere.

Yes, all our fragrances meet safety standards and are free from harmful chemicals like phthalates. They’re crafted with your well-being in mind.

Our candles are designed to provide a consistent scent throw throughout their burn time, ensuring a delightful fragrance experience from start to finish.

Scent strength varies due to the natural characteristics of the ingredients used. For instance, floral notes tend to be lighter, while woody or spicy notes are naturally stronger.

Fragrances are composed of layers: top notes are the initial scents you smell, middle notes form the heart of the fragrance, and base notes are the lasting impressions.

Yes, they are generally safe, but always check for added fragrances or essential oils that might cause sensitivity.

While choosing Paraffin Wax Vs Soy Wax, Soy wax is derived from soybeans, making it a renewable, natural resource. It burns cleaner, producing less soot than paraffin, and has a longer burn time.

Frosting is a natural occurrence in soy wax and doesn't affect the candle's quality or performance. It happens because soy wax is a natural material and crystallizes over time.

Yes, you can melt down the leftover wax and repurpose it for use in wax warmers or even as fire starters for your home.

Soy wax is biodegradable and made from renewable resources, unlike paraffin, which is a byproduct of petroleum. Using soy wax helps reduce environmental impact.

You can track your order using the tracking number sent to your email after shipping.

Shipping rates depend on your location and order total. Exact costs are calculated at checkout.

Yes, we offer international shipping to select countries. Shipping times and costs vary by location.

Please contact us at hello@ardorbin.com with photos of the damage, and we’ll assist you with a replacement or refund.

If your order hasn’t been shipped yet, you can contact our support team to request changes.